Privacy Policy
How SunX Solar and Renewable Solutions handles the information you share with us through this website.
Last updated: 2026
Who we are
This website is operated by SunX Solar and Renewable Solutions (“SunX”, “we”, “us”), H.No. 1152, 1st Floor, BHEL Old MIG Colony, Serilingampally, Ranga Reddy District, Hyderabad, Telangana 500032, India. If you have any question about this policy, write to nitish@sunxsolarsolutions.in or call +91 99121 27174.
What we collect
We only collect what you choose to give us. Specifically:
- Enquiry details — your name, phone number, email address, locality, property type, indicative electricity bill and any message you write in one of our forms.
- Project information — anything you send us during a survey or proposal, such as electricity bills, roof photographs, drawings or load data.
- Correspondence — the content of calls, WhatsApp messages and emails between us, kept so that whoever picks up your file knows what was already discussed.
This website does not set advertising or tracking cookies of its own, does not create a profile of you, and does not require you to create an account.
How your enquiry reaches us
When you submit an enquiry form, the details you entered are sent over an encrypted connection to our own endpoint and recorded as a single row in a private Google Sheet held in our company Google account, accessible only to our project team. Nothing is stored in your browser and no copy is kept by the website itself.
Why we use it
- To call or message you back about the enquiry you raised.
- To prepare a site survey, a design and a proposal for you.
- To carry out a project you have engaged us for, including filing subsidy, DISCOM and net-metering applications in your name and with your authorisation.
- To provide maintenance, warranty and support afterwards.
- To meet our legal, tax and statutory record-keeping obligations.
What we do not do
We do not sell, rent or trade your contact details. We do not pass your enquiry to a panel of installers. We do not add you to marketing lists you did not ask for. If you tell us you are not interested, that is the end of it.
Who else may see it
We share your information only where it is necessary to do the work, and only to the extent needed:
- Government bodies and your DISCOM — for subsidy registration, feasibility and net-metering applications made on your behalf.
- Suppliers and manufacturers — for warranty registration of the equipment installed at your site.
- Service providers — such as our accountant or logistics partners, where a project genuinely requires it.
- Where the law requires it — in response to a lawful request from a competent authority.
Third-party services on this site
Two external services load as part of these pages, and each sees your IP address as a normal consequence of serving content to your browser:
- Google Fonts — delivers the typefaces used across the site.
- Google Maps — the map on our contact page, which loads only when you scroll to it.
- Google Sheets — where enquiry submissions are recorded, under our own Google account.
Following a link from our site to WhatsApp, LinkedIn, Instagram or Facebook takes you onto that company’s platform, where its own privacy policy applies.
How long we keep it
Enquiries that do not become projects are kept for up to two years so we can pick up a conversation you may restart. Project records are kept for the working life of the installation, because warranty claims, subsidy queries and maintenance history all depend on them, and for as long afterwards as tax and statutory rules require.
Your choices
You can ask us at any time to tell you what information we hold about you, to correct it, to stop contacting you, or to delete what we are not legally required to keep. Write to nitish@sunxsolarsolutions.in and we will act on it within a reasonable period, normally under thirty days.
Security
We take reasonable care with your information — limited access, no unnecessary copies, and no storage of payment card details at any time. No method of transmission or storage is completely secure, and we do not claim otherwise.
Children
This site is intended for adults arranging energy projects and is not directed at children.
Changes
If we change how we handle information — for example when a server-side enquiry system or website analytics is introduced — we will update this page and change the date at the top.